Academy of dental practice career
Academy of dental practice career

The objective of this 6 day certificate program is to supply you with the basic background and understanding of how the front office works. You will gain practical knowledge and relevant, up-to-date information that will enable you to accomplish the required responsibilities.

Also, students will learn the major computer functions necessary to work in a modern, state of the art dental practice.

At the end of the program you will be issued a Certificate of Completion, indicating to Employers your commitment to further education,  advancement and self improvement.

Listed below are many of the topics covered in the Certificate Program

"We are very happy to refer Becky Gerber and her Dental Front Office courses to our clients.

We feel very comfortable putting her students out in the field. Our best applicants and temporaries are more marketable because of their cross training.

We would recommend the Academy of Dental Practice Careers to anyone who is wanting to learn more about the front office."



Academy of dental practice career Wayne Hadaway, DDS Guest Speaker

Computer Training
  • New Patient Set-Up
  • Practice Set-Up
  • Management Reports
  • Scheduling Appointments
  • End of Day Protocol
  • Posting Treatment
  • Posting Payments
Clinical Office Computer
  • Patient Charting
  • Treatment Planning
  • Perio Charting
  • Scheduling
  • Clinical Notes
  • Phase Treatment
Scheduling, Etiquette, and First Impressions
  • Telephone Techniques
  • Production Goals
  • Scheduling to Goal
  • Chart Audit & Reactivation
  • Outstanding Customer Service
  • Confirmation Calls
  • How to Use the "Hold" Button
  • How to Market the Practice Internally
  • How to Market the Practice Externally
Insurance Billing And Coding
  • Insurance Billing Techniques
  • Follow-Up on Unpaid Claims
  • Interpret Explanation of Benefits
  • Make Proper Adjustments
  • Utilize Current CDT Manual
  • Post Insurance Payments
  • PPO Fee Schedules
  • Most Common Billing Errors
  • Learn how to complete a form
  • Learn how to use other insurance tools and databases
Treatment Planning and Case Presentation
  • How to Phase Treatment
  • Third Party Financing
  • The Four Personality Types
  • Calculating Patient Co-Payments
  • Collect at Time of Service
  • Case Presentation
  • Financial Arrangements
  • Sales Techniques with Words
  • An additional day of terminology for people new to the profession.