Course Description


3-Day Front Office Master's Program

To Register Call 877-235-7100 or Email

Agenda Day 1 No Nonsense Leadership Techniques

Build a Superstar Team and Facilitate Goals

  • The Meaning of a Great Leader
  • Common Leadership Skills
  • Communicating the Vision

Personality Profiles and their Impact on the Team

Interview Questions

Performance Reviews

Reports, Monitors, Statistics


Job Descriptions, the Who, What, Why, Where

New Hires, Would You Hire You?

Positive and Productive Staff Meetings, “It Takes a Village”…

Agenda Day 2 Medical Insurance an Untapped Resource

The Role of the Doctor in Medical Billing

The Role of the Team in Medical Billing

Creating Templates and Superbills

Code Books and how they are used

  • Procedure Codes
  • ICD-10 Codes

Procedures that can be Billed to Medical Insurance Softwares/Clearinghouses

In-House Billing System
Outsourcing Medical Billing

Sign all Clinical Notes

Enhancing SOAP Notes and Documentation for Better Reimbursement

Innovative Methods for Treatment Planning, and Gathering Health Histories

  • CMS-1500 Claim Form
  • How to fill out the CMS-1500 Claim Form

Afternoon Activities Include an Interactive Workshop on filling out the claim form

Participants are invited to bring case studies

NOTE: The intent of this class is to teach students how to bill medical insurance while keeping it in house. There are many ways of submitting claims, which include buying software or outsourcing to a billing company. In this class, it is our goal to keep this process as simple as possible and give participants all the options.

Agenda Day 3 Systems, Systems, Systems

No Nonsense Formulas for Scheduling to Goal

  • Scheduling to Goal
  • Formula for Figuring Daily Goal
  • Scheduling Rules
  • Reports for Filling Holes

Verbiage to Enhance Patient Compliance

Receiving Money, a Fun Function of the Front Office

Facts about Accounts Receivable

Necessary Reports for Monitoring Practice Progress and Supervising Team Growth


Class Times are 9am to 4pm
To Register Call 877-235-7100 or Email

For More Info. call (877) 235-7100

Please click on the Course Links for detailed information on how we can best help.

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