Academy of Dental Practice

5 Day Dental Front Office
Administrative Certificate Program

In Person Training

Meeting and greeting patients, keeping the appointment book full, collecting patient payments at time of service, billing insurance, day to day bookkeeping, deposits and other management duties. These are the major job responsibilities of a Dental Front Office Administrator.

With experience, Dental Front Office Administration offers many career opportunities within the profession. This course is designed to help students get their foot in the door for the beginning of a great career.


Courses are held at meeting rooms in
Portland, OR and San Diego, CA
(Check Schedule for Dates & Locations)


The objective of this 5 day certificate program is to supply students with the basic background and understanding of how the front office works. Participants will gain practical knowledge and relevant, up-to-date information that will enable them to accomplish the required responsibilities.

Students will also learn the major computer functions necessary to work in a modern, state of the art dental practice. They will have the choice of using either Dentrix, EagleSoft, OpenDental or SoftDent as the computer software system.

At the end of the program a Certificate of Completion will be issued, indicating to Employers a commitment to further education, advancement and self-improvement.






Jessica Caroline Looper, January 26 2019

"Becky is the best in the business!! You will learn not only the curriculum and how to complete tasks but the WHY behind it! I am from Greenville, South Carolina and I made it and had the absolute best time and enjoyed every minute of the classes. Do not miss out on this opportunity, invest in yourself and further your career!"

Sarah Mays, August 16, 2018

"I was not expecting to get so much out of the 5 day program. Becky was so thorough and in tune to how you learn and what you need. I'm honestly sad it's over because I enjoyed listening to all of the subjects. I'm excited to see where my foundation and confidence Becky gave me will put me in the future!"

Melisa Babin Long, September 17, 2017

"I was dreading when my wife said she signed me up for a 5 day Dental Front Office Administration Certificate course at the Academy of Dental Practice Careers. We recently did a conversion from Dentrix to Eaglesoft. Real torture for me, or so I thought. Ms. Becky Gerber, founder and CEO, made the course fun, interactive, relevant and customized. She is a wealth of knowledge and experience, but more than that she cares about our success. I feel empowered to analyze my practice on my own. We will send our entire team through the school. Keith M. Long, DDS."


Listed below are many of the topics covered in the Certificate Program

Computer Training

  • New Patient Set-Up
  • Practice Set-Up
  • Management Reports
  • Scheduling Appointments
  • End of Day Protocol
  • Posting Treatment
  • Posting Payments
  • Patient Charting
  • Perio Charting
  • Clinical Notes
  • Terminology for students new to profession

Scheduling, Etiquette, and First Impressions

  • Telephone Techniques
  • Production Goals
  • Scheduling to Goal
  • Chart Audit & Reactivation
  • Outstanding Customer Service
  • Confirmation Calls
  • How to Use the "Hold" Button
  • How to Market the Practice Internally
  • How to Market the Practice Externally

Insurance Billing

  • Insurance Billing Techniques
  • Follow-Up on Unpaid Claims
  • Interpret Explanation of Benefits
  • Make Proper Adjustments
  • Utilize Current CDT Manual
  • Post Insurance Payments
  • PPO Fee Schedules
  • Most Common Billing Errors
  • How to complete a form
  • How to use other insurance tools and databases
  • How to attach x-rays and narratives

Treatment Planning and Case Presentation

  • How to Phase Treatment
  • Third Party Financing
  • The Four Personality Types
  • Calculating Patient Co-Payments
  • Collect at Time of Service
  • Case Presentation
  • Financial Arrangements
  • Sales Techniques with Words
  • Terminology Word Pictures